I’ve always been one of the people that loves Upper Deck. All of the card companies have deficiencies but personally I’ve always felt that Upper Deck does the best job, until now.
I even gave them the benefit of a doubt a few months ago. I had purchased some packs of cards and as I was opening them, the site crashed. Once it was back up, all my packs were gone. After about a week, I finally received a reply from Upper Deck customer service that even though I didn’t open the packs, the cards were there. I highly considered being done with ePack. I didn’t like their nonchalant reply. I ended up spending more money with them. Perhaps I shouldn’t have.
Last night I decided to buy three packs of O-Pee-Chee Platinum on the Upper Deck ePack site. This card was in one of my packs.
Once I went into my collection to look for it, this is actually what I saw…
WOW! My card is actually marked as a Patrik Laine autograph! WOOHOO! For those not in the know, Laine is the best rookie one can pull from this class, outside Auston Matthews.
I was excited, but not sure what to do, so I asked in the chat room. I was directed to the “news” page of ePack’s site and found their “explanation” of the situation.
To me, they are hosing people. I don’t really care what their excuse is, they are wrong. I work corporate retail and if we screwed over customers and didn’t fess up to our errors, we’d be out of business.
As if that wasn’t bad enough, here’s my other complaint. See the date in the screen shot above? That was six days before my card came out of a pack. Why was this not corrected? If you knew about it and didn’t fix it, that is a problem. This comes across shady to me.
I tweeted last night about it. A few followers chimed in that they hoped Upper Deck would make it right or that they thought Upper Deck would. I wasn’t optimistic, as I had already seen their “explanation.” Not long ago, this was the generic reply that I expected to receive.
I’ve been critical of other companies (particularly Panini) and because I love(d) Upper Deck, I might have gone a little easier on them that I should have. I can’t see myself doing that anymore. I’m also not sure that I will spend any more money on their products. I haven’t spent as much as some others on there, but I’ve spent enough that I could have a really nice vintage card if I had all that money back.
Not happy. Not sure what the future holds.
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Have a wonderful day (hopefully much better than mine) and God bless!