Upper Deck Makes It Right

I’ve always been a fan of Upper Deck, but recently I’ve written a couple of pieces voicing my displeasure.  This post is to tell you that they’ve made things right by me.

I’m not pulling down the posts.   Thought I’m not in the journalism field, I do have a journalism degree and like to maintain a level of integrity (and more than many actually in the field).  Upper Deck, and specifically Chris Carlin, went out of their way and listened to my concerns.  I respect that.

Mr. Carlin took non-office time to talk with me via phone.  In response to one of my complaints, Carlin gave me an answer that I certainly understand.  I’m a skeptical person, but it was an answer that also occurs in occupation.  I understand and believe exactly what he said.

My other complaint was about how ePack free packs no longer contain cards that can be combined to make physical cards.  He gave me a couple of reasons why the change was made.  I don’t agree with the decision that was made, but I understand it.  If you’ve been in the forum on ePack, it’s something that many users predicted before it happened.

Something I don’t like about customer service employees are the generic, almost automated replies that we so often receive.  During my conversation with Mr. Carlin, I never felt that he was toeing that line.  He was honest and straight-forward.  As a person often pegged as negative, I really appreciate the honesty.

At the end of the call, I was happy.  I felt he did listen to my concerns, which weren’t just for me.  I felt that I was speaking for other collectors as well.  Whether anything might be different next time or not, I can’t speak to.  I do felt listened to and can’t ask for more.

He mentioned that they had sent a package to me as an apology for the Laine situation.  I never received it, but he mentioned (without me asking) that it was sent to an old address (the one on file with Upper Deck).  Unfortunately, I haven’t lived there in over a year.  Hopefully at some point the company will get that package back, or hopefully whoever elected to open it will decide cards are fun and join the hobby.

Upper Deck sent ANOTHER package, this time to my current address.  Inside was some product, apparel, and a few singles.  If you’ve seen #UDRAK, you understand the sort of package I am referencing.

Mr. Carlin said that he saw I am a Blackhawks fan and my lady is a Stars fan.  That is correct.  Those were the single that were included and it was a fantastic personal touch.  It wouldn’t be a card post without a card, so I present to you one of the cards…


Jeremy Roenick was my favorite player as a teenager and still one of my favorites, if not my number one.  It is a wonderful addition to my collection.

In closing, I want to point out that at no time did anyone at Upper Deck ask anything of me.  They didn’t ask me to remove any posts or write a follow-up.  All discussions were about the situations I had written about.

Even before that, Upper Deck hadn’t lost me completely as a customer.  I’ve been trying to find O-Pee-Chees locally because I want to put the set together.  I haven’t had luck, but I’m still trying.

My concern is ePack.  I’m not sure how I will treat it going forward.  I know that I certainly won’t spend as much money as I have in the last 12 months.  I had planned not to spend any more money at all.  However, seeing today that Alex DeBrincat may make the Blackhawks roster means I may have to buy Series 2 so I can make a gold rainbow Young Guns.  Not many of them will reach the secondary market.

We will see what the future holds, but Upper Deck made this right by me.  If you shop online and haven’t signed up and used ebates yet, you’re missing out. I also use it on eBay to get money back from purchases there. Between referrals and cash back, I’ve gotten over $100 in about seven months. FREE CARDS! If you’re on Twitter, please give me a follow. Please check out my personal blog, I Feel Like a Collector Again.  Happy collecting!


Upper Deck Hoses ePack Collectors Again

Today, 2017-18 MVP Hockey came available on Upper Deck ePack.  Today, Upper Deck screwed ePack users again.

Previously, you could sign in daily and get free cards.  You could trade for cards, combine them and get a physical card you wanted.

Here is the information on MVP free packs from theie “News” page.


It’s an entirely different set than the MVP cards that come in packs!  There’s only one way to combine, but getting every card in the Purple set.  So, what do you get if you get the entire set?


Nothing.  You get nothing.  These cards are as worthless as the “virtual”  Topps and Panini cards on their platforms.

You had a great thing going, Upper Deck.  Congratulations on shooting yourself in the foot.

My Patrik Laine Auto, Not Signed by Laine

I’ve always been one of the people that loves Upper Deck.  All of the card companies have deficiencies but personally I’ve always felt that Upper Deck does the best job, until now.

I even gave them the benefit of a doubt a few months ago.  I had purchased some packs of cards and as I was opening them, the site crashed.  Once it was back up, all my packs were gone.  After about a week, I finally received a reply from Upper Deck customer service that even though I didn’t open the packs, the cards were there.  I highly considered being done with ePack.  I didn’t like their nonchalant reply.  I ended up spending more money with them.  Perhaps I shouldn’t have.

Last night I decided to buy three packs of O-Pee-Chee Platinum on the Upper Deck ePack site.  This card was in one of my packs.


Once I went into my collection to look for it, this is actually what I saw…


WOW!  My card is actually marked as a Patrik Laine autograph!  WOOHOO!  For those not in the know, Laine is the best rookie one can pull from this class, outside Auston Matthews.

I was excited, but not sure what to do, so I asked in the chat room. I was directed to the “news” page of ePack’s site and found their “explanation” of the situation.


To me, they are hosing people.  I don’t really care what their excuse is, they are wrong.  I work corporate retail and if we screwed over customers and didn’t fess up to our errors, we’d be out of business.

As if that wasn’t bad enough, here’s my other complaint.  See the date in the screen shot above?  That was six days before my card came out of a pack.  Why was this not corrected?  If you knew about it and didn’t fix it, that is a problem.  This comes across shady to me.

I tweeted last night about it.  A few followers chimed in that they hoped Upper Deck would make it right or that they thought Upper Deck would.  I wasn’t optimistic, as I had already seen their “explanation.”   Not long ago, this was the generic reply that I expected to receive.


I’ve been critical of other companies (particularly Panini) and because I love(d) Upper Deck, I might have gone a little easier on them that I should have.  I can’t see myself doing that anymore.  I’m also not sure that I will spend any more money on their products.  I haven’t spent as much as some others on there, but I’ve spent enough that I could have a really nice vintage card if I had all that money back.

Not happy.  Not sure what the future holds.

You can follow me on Twitter at @beansbcardblog.  I tweet out hundred of other bloggers’ post.   You can also read and follow my personal blog, I Feel Like a Collector Again.  I write much more there than here.

Have a wonderful day (hopefully much better than mine) and God bless!


Is Upper Deck’s ePack killing card values?

Yep, it is.  Continue reading