Upper Deck Makes It Right

I’ve always been a fan of Upper Deck, but recently I’ve written a couple of pieces voicing my displeasure.  This post is to tell you that they’ve made things right by me.

I’m not pulling down the posts.   Thought I’m not in the journalism field, I do have a journalism degree and like to maintain a level of integrity (and more than many actually in the field).  Upper Deck, and specifically Chris Carlin, went out of their way and listened to my concerns.  I respect that.

Mr. Carlin took non-office time to talk with me via phone.  In response to one of my complaints, Carlin gave me an answer that I certainly understand.  I’m a skeptical person, but it was an answer that also occurs in occupation.  I understand and believe exactly what he said.

My other complaint was about how ePack free packs no longer contain cards that can be combined to make physical cards.  He gave me a couple of reasons why the change was made.  I don’t agree with the decision that was made, but I understand it.  If you’ve been in the forum on ePack, it’s something that many users predicted before it happened.

Something I don’t like about customer service employees are the generic, almost automated replies that we so often receive.  During my conversation with Mr. Carlin, I never felt that he was toeing that line.  He was honest and straight-forward.  As a person often pegged as negative, I really appreciate the honesty.

At the end of the call, I was happy.  I felt he did listen to my concerns, which weren’t just for me.  I felt that I was speaking for other collectors as well.  Whether anything might be different next time or not, I can’t speak to.  I do felt listened to and can’t ask for more.

He mentioned that they had sent a package to me as an apology for the Laine situation.  I never received it, but he mentioned (without me asking) that it was sent to an old address (the one on file with Upper Deck).  Unfortunately, I haven’t lived there in over a year.  Hopefully at some point the company will get that package back, or hopefully whoever elected to open it will decide cards are fun and join the hobby.

Upper Deck sent ANOTHER package, this time to my current address.  Inside was some product, apparel, and a few singles.  If you’ve seen #UDRAK, you understand the sort of package I am referencing.

Mr. Carlin said that he saw I am a Blackhawks fan and my lady is a Stars fan.  That is correct.  Those were the single that were included and it was a fantastic personal touch.  It wouldn’t be a card post without a card, so I present to you one of the cards…

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Jeremy Roenick was my favorite player as a teenager and still one of my favorites, if not my number one.  It is a wonderful addition to my collection.

In closing, I want to point out that at no time did anyone at Upper Deck ask anything of me.  They didn’t ask me to remove any posts or write a follow-up.  All discussions were about the situations I had written about.

Even before that, Upper Deck hadn’t lost me completely as a customer.  I’ve been trying to find O-Pee-Chees locally because I want to put the set together.  I haven’t had luck, but I’m still trying.

My concern is ePack.  I’m not sure how I will treat it going forward.  I know that I certainly won’t spend as much money as I have in the last 12 months.  I had planned not to spend any more money at all.  However, seeing today that Alex DeBrincat may make the Blackhawks roster means I may have to buy Series 2 so I can make a gold rainbow Young Guns.  Not many of them will reach the secondary market.

We will see what the future holds, but Upper Deck made this right by me.  If you shop online and haven’t signed up and used ebates yet, you’re missing out. I also use it on eBay to get money back from purchases there. Between referrals and cash back, I’ve gotten over $100 in about seven months. FREE CARDS! If you’re on Twitter, please give me a follow. Please check out my personal blog, I Feel Like a Collector Again.  Happy collecting!

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Upper Deck Hoses ePack Collectors Again

Today, 2017-18 MVP Hockey came available on Upper Deck ePack.  Today, Upper Deck screwed ePack users again.

Previously, you could sign in daily and get free cards.  You could trade for cards, combine them and get a physical card you wanted.

Here is the information on MVP free packs from theie “News” page.

mvp1

It’s an entirely different set than the MVP cards that come in packs!  There’s only one way to combine, but getting every card in the Purple set.  So, what do you get if you get the entire set?

mvp2

Nothing.  You get nothing.  These cards are as worthless as the “virtual”  Topps and Panini cards on their platforms.

You had a great thing going, Upper Deck.  Congratulations on shooting yourself in the foot.

My Patrik Laine Auto, Not Signed by Laine

I’ve always been one of the people that loves Upper Deck.  All of the card companies have deficiencies but personally I’ve always felt that Upper Deck does the best job, until now.

I even gave them the benefit of a doubt a few months ago.  I had purchased some packs of cards and as I was opening them, the site crashed.  Once it was back up, all my packs were gone.  After about a week, I finally received a reply from Upper Deck customer service that even though I didn’t open the packs, the cards were there.  I highly considered being done with ePack.  I didn’t like their nonchalant reply.  I ended up spending more money with them.  Perhaps I shouldn’t have.

Last night I decided to buy three packs of O-Pee-Chee Platinum on the Upper Deck ePack site.  This card was in one of my packs.

chychrun

Once I went into my collection to look for it, this is actually what I saw…

chychrunlaine

WOW!  My card is actually marked as a Patrik Laine autograph!  WOOHOO!  For those not in the know, Laine is the best rookie one can pull from this class, outside Auston Matthews.

I was excited, but not sure what to do, so I asked in the chat room. I was directed to the “news” page of ePack’s site and found their “explanation” of the situation.

chychrunnews

To me, they are hosing people.  I don’t really care what their excuse is, they are wrong.  I work corporate retail and if we screwed over customers and didn’t fess up to our errors, we’d be out of business.

As if that wasn’t bad enough, here’s my other complaint.  See the date in the screen shot above?  That was six days before my card came out of a pack.  Why was this not corrected?  If you knew about it and didn’t fix it, that is a problem.  This comes across shady to me.

I tweeted last night about it.  A few followers chimed in that they hoped Upper Deck would make it right or that they thought Upper Deck would.  I wasn’t optimistic, as I had already seen their “explanation.”   Not long ago, this was the generic reply that I expected to receive.

chychrunresponse

I’ve been critical of other companies (particularly Panini) and because I love(d) Upper Deck, I might have gone a little easier on them that I should have.  I can’t see myself doing that anymore.  I’m also not sure that I will spend any more money on their products.  I haven’t spent as much as some others on there, but I’ve spent enough that I could have a really nice vintage card if I had all that money back.

Not happy.  Not sure what the future holds.

You can follow me on Twitter at @beansbcardblog.  I tweet out hundred of other bloggers’ post.   You can also read and follow my personal blog, I Feel Like a Collector Again.  I write much more there than here.

Have a wonderful day (hopefully much better than mine) and God bless!

Pitiful Panini

As I write this, we are about a week removed from the Dak Prescott autopen situation coming to light.  If you’re reading this, you know exactly what I’m talking about.  The story has made the Washington Post, ESPN and other outlets.  I even saw a local opinion piece from someone that has no idea what he’s talking about in regard to this situation.

Panini hasn’t said a word.   It’s been reported that a Panini employee hung up on a USA Today reporter.  None of Dak Prescott’s representatives have talked.  Nor has the NFL or NFLPA.  I guess they don’t realize that the longer they let this go, the worse it looks.  Besides, something tells me that Panini knew about this before word got out.  To me, the silence is deafening.

Less than a month ago, Panini acknowledged that some cards signed by first round pick Takkarist McKinley were not signed by him.

This morning I saw a tweet regarding signatures from a Panini Country Music product that may have also been autopenned.

Oh, and we are just months removed from Panini being called out for using Mitchell & Ness jerseys and calling them “game worn” on 2016 National Treasures product.

LINK:  MISTAKENLY LABELED EVENT-WORN TAGS INCLUDED IN 2016 NATIONAL TREASURES FOOTBALL

Is the a doomsday scenario for Panini?  I don’t think so.

All of the major card companies have serious deficiencies.  Not once has the collecting community said “enough is enough” and stopped purchasing any company’s product.  It’s sad, but I don’t believe that even all of these situations will keep people from buying Panini.

There are too many in the hobby just waiting to pull that next “sick hit” or “wicked patch” and they will be giving more money to Panini in no time.  If only the consumer had an option of something else to buy…

They don’t though, thanks to exclusives.  We can add this to the list of reasons that exclusives are bad for this hobby.  If Topps was still producing football cards, I believe that shops would have a hard time keeping them on the shelves after this high-profile boner.

You have nowhere else to go.  You won’t stop buying.  Why should Panini care or change anything?

Within the last year I sent my resume to Panini.  They never bothered to contact me.  The sports card industry is very much a “good ol’ boys” network and unless you have a connection, it’s next to impossible to get it.  Thank God for unanswered prayers.

Good luck to Panini at the National.  You’re going to need it.

 

 

Let’s Help One of Our Own

Many in the hobby refer to it as a community or family.  I subscribe to this, as I have met some wonderful people because I collect sports cards.  I hope that you feel the same and that’s why I am writing this post.

Many of you know Rich Klein.  He’s been a part of the hobby for decades.  He’s worked for Beckett, works for COMC now, writes at SABR Baseball Cards and I believe has written for Sports Collectors Daily.  I’m sure that there’s more that I know of, but they are slipping my mind at 10 p.m. on a Sunday night.

I’m not going to share anything too personal, as I am posting this without him asking or even knowing.  He would never ask anyone to post something on his behalf.  His wife Dena recently spent a week in the hospital due to complications with a disease.  The have a Go Fund Me page to help with various medical expenses and I’m asking people in the hobby to step up and help out one of our own.

I’m not asking you to send $100.  Imagine what $5 per person that reads this could do.  That’s basically a pack or two of cards, depending on your tastes and budget.  Maybe instead of that blaster you think about buying on your next Walmart or Target run, what about helping out someone out and throw that $20 to help with someone’s medical expenses?  Reverse the roles.  How thankful would you be?

From Dena’s Go Fund Me page:

My name is Dena Medwed Klein and I have been struggling with a disease called focal segmented glomerulosclerosis (FSGS) for many years, which has caused chronic kidney failure. I have recently been placed on the kidney transplant list, and am currently trying to find a living kidney donor. Until I get a donor, I will be on dialysis .
My special-education aide salary doesn’t allow for much savings, and neither does my husband’s job. The money will help cover my time off work, the life-long medications that I will be taking, and the expenses that insurance won’t cover (both for dialysis and when I can eventually have the transplant). I have worked in special education for over 15 years and want to continue helping my students succeed.
In addition, if you are interested in being tested to be a match for a kidney donation, either check my Facebook page or go to http://livingdonordallas.org . I do not know exactly when dialysis will begin, but the doctors and I are hopeful that a living donor will be available soon. I am grateful for everyone in my life, and appreciate each and every one of you.
Every day is a blessing and I will continue to live each day to its fullest. Thank you for being a part of my life and for all of your support.

What do you say, card family?  Can we help out just a little?  I think we can and hope we do.   If you’re willing and able to help, you can click here or below to take you to the link.  I know that Rich and Dena will appreciate any amount that anyone can donate.

Dena’s Kidney Fund

Happy collecting!

-kin

1957 Topps Baseball Set Break from BurlsSports.com

Kin Kinsley
October 31, 2016

There was a time that I though box breaks were the greatest thing. After awhile, I no longer felt that way. Also, how I collect has changed in the last 18 months and now I’m more into vintage, with a few exceptions. I assumed that would mean no more breaks for me if I felt the urge unless I just got into one to say that I did. Continue reading